Betting Rules

1. General rules and eligibility

Sky Casino may provide a range of online gambling products, games or betting features, subject to availability, applicable law and the information shown on the website. The rules for a particular game, market or promotion form part of these general Betting Rules. If a product-specific rule differs from a general rule, the product-specific information will normally apply to that activity.

You must use the website only where gambling is lawful and permitted for you. Players in Australia must be at least 18 years of age and must comply with the laws that apply in their state or territory. You are responsible for checking whether you are permitted to access and use online gambling services from your location. Sky Casino may restrict access where required by law, regulation, a court order or internal risk controls.

Account responsibilities

• You may hold and use only one personal account unless Sky Casino has expressly approved another arrangement.
• You must provide information that is accurate, current and complete when registering and whenever your details change.
• Your account must be used by you only. You must keep your login details, payment information and access devices secure.
• You must not allow another person to place bets through your account or use your account to gamble on behalf of someone else.
• You must not open or operate an account if you are self-excluded, otherwise restricted from gambling or unable to meet the applicable eligibility requirements.
• You must promptly tell Sky Casino if you believe your account has been accessed without permission or if any account information appears incorrect.
• You remain responsible for activity completed through your account until Sky Casino is notified of a suspected security issue and has had a reasonable opportunity to act.

Sky Casino may carry out identity, age, payment, fraud and responsible gambling checks. You may be asked to provide documents or information before an account can be fully used, a transaction can be processed or funds can be released. If requested information is not supplied, is incomplete or cannot be verified, access or transactions may be delayed, limited or declined.

2. Placing and accepting bets

A bet is made by selecting an available option, entering the amount and confirming the transaction using the process shown on the website. The amount, selection, odds or other applicable terms should be checked before confirmation. A bet is not accepted until it has been recorded by the Sky Casino system and a confirmation or equivalent record is displayed.

Displayed odds, prices, game information and market descriptions are provided for guidance and may change before a bet is accepted. The terms that apply to an accepted bet are those recorded in the account or betting system at the time of acceptance, subject to correction under these rules. A bet may be refused, suspended, cancelled or limited where this is necessary because of a technical issue, an obvious error, suspected fraud, a rules breach, market disruption or an applicable legal requirement.

Before confirming a bet

1. Check that you have selected the intended game, market, outcome or wager type.
2. Check the stake, odds, possible return and any other information shown before confirming.
3. Make sure you understand whether the activity is a single bet, a combined bet, a continuing bet or another wager type.
4. Confirm that you have enough cleared funds available and that the bet is within any account or product limits shown to you.
5. Do not refresh, close or leave the website while a transaction is being submitted if doing so could interrupt the process.
6. Review the confirmation or account history to verify whether the bet was accepted.

If you are unsure whether a bet was accepted, do not immediately submit another identical bet. First check your account history, balance and any confirmation shown on the website. A transaction may take time to appear because of an internet connection, device issue or system delay. You should keep records of relevant confirmations and contact Sky Casino through the support channel made available on the website if an account record appears inconsistent.

You must not use software, scripts, automated tools, bots, data-mining methods or any other process intended to interfere with the website, manipulate a game or gain an unfair advantage. Collusion, identity misuse, payment fraud, exploiting a technical vulnerability and attempting to circumvent a limit or restriction are prohibited. These activities may result in a bet being voided, an account being restricted and funds being held or dealt with in accordance with applicable law.

3. Results, settlement and account balances

Bets are settled using the result and settlement information applicable to the relevant product. This may include an official result, a game result generated by the approved system, or another result source identified in the product rules. A result may be corrected where new information, an administrative error, a technical problem or an obvious pricing or settlement error is identified.

Unless a product rule states otherwise, the outcome of a bet is determined by the relevant result rather than by a later change in form, opinion or circumstance. Where an event is abandoned, postponed, rescheduled, interrupted or otherwise affected, the specific rules for that product will determine whether the bet stands, is cancelled or is settled in another permitted way. You should read those rules before placing a bet.

Voided, cancelled or corrected bets

• A bet may be void where it was accepted after an event or outcome was already known, where the market was not available for betting, or where a system or pricing error affected acceptance.
• A bet may be cancelled or adjusted if the underlying event or game cannot be completed in the way described by the product rules.
• A clear error in odds, descriptions, results or settlement may be corrected, and any affected amount may be recalculated under the applicable rules.
• If a bet is voided, the usual outcome is that the relevant stake is returned to the account, unless another result is required by law or the product rules.
• If a bet forms part of a combined wager, the effect of a void or cancelled selection will be determined by the rules for that wager type.

Your account balance may include deposited funds, winnings, promotional value, restricted funds or amounts awaiting verification. These categories may be subject to different terms. A displayed balance is not necessarily available for withdrawal until all applicable checks, wagering conditions and payment requirements have been completed.

Sky Casino may review an account or transaction before confirming a result, processing a withdrawal or releasing funds. Reviews can include checks relating to identity, source of funds, payment ownership, duplicate accounts, responsible gambling, fraud or compliance with these rules. No particular processing period is promised, because the time required may depend on the circumstances and the information available.

You should not treat a credit, prize or displayed balance as final if it was caused by an obvious error or technical issue. If you receive funds or winnings that do not appear to belong to you, you must not withdraw or use them and should notify Sky Casino through the available support channel. An incorrect credit may be reversed or recovered where permitted.

4. Payments, disputes and responsible play

Deposits and withdrawals

Payments must be made using a method held in your name or otherwise authorised for your use. You must not use a payment method belonging to another person without prior approval. Sky Casino may decline, reverse or delay a transaction where the payment method cannot be verified, the transaction is disputed, the information is inconsistent or the transaction raises security or compliance concerns.

Withdrawal requests may be subject to account verification, payment checks, applicable product terms and any legal obligations. Sky Casino may return funds to the original payment method where appropriate or request another permitted method. You are responsible for ensuring that your payment details are correct. Any applicable bank, payment provider, currency conversion or other third-party charge may be handled in accordance with the information shown before the transaction.

Queries and disputes

If you believe a bet, result, payment or account record is incorrect, review the relevant product rules and account history first. You should then raise the issue with Sky Casino through the contact or support option published on the website. Include enough information to identify the transaction, such as the date, amount, game or market and any reference shown in your account. Do not include passwords or unnecessary sensitive information.

Sky Casino may ask for further information while reviewing a query. Records held in the betting and account systems may be used to investigate the issue. Where a matter cannot be resolved informally, any available complaint process or escalation information will be provided through the website or applicable account terms. Nothing in these rules removes any rights you may have under Australian consumer law or other applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and use only money you can afford to lose. Consider setting personal deposit, spend, loss or session limits where these tools are available. Take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.

• Never chase losses by increasing your bets or gambling for longer than planned.
• Keep gambling separate from essential household spending, bills and borrowed money.
• Do not ask another person to gamble for you or use another person's account.
• Use account controls, time-outs or self-exclusion options if gambling no longer feels enjoyable or controlled.
• Seek independent support if you are worried about your gambling or its effect on your finances, relationships or wellbeing.

Sky Casino may update these Betting Rules, product rules or website procedures when necessary. The current version published on the website applies from the stated effective date, subject to any rights you have under applicable law. You should review the rules regularly and before placing new bets. If you do not understand a rule, do not place the bet until you have obtained clarification.