Sky Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Sky Casino. They apply to your use of the website, your account, deposits, withdrawals, casino games, promotional offers and any other services made available through the platform. Additional terms may apply to specific games, payment methods, competitions or promotions. Where additional terms are shown, you should read them before taking part. If there is an inconsistency between these terms and a specific promotion or product rule, the specific rule may apply to that promotion or product.

You must be at least 18 years of age, or older if a higher minimum age applies under the laws relevant to you. You must not use Sky Casino if you are under the legal gambling age, prohibited from gambling, or located in a place where online gambling or access to the services is unlawful. It is your responsibility to check the laws that apply to you before using the website. Sky Casino may restrict access where required by law, regulation, technical controls or responsible gambling safeguards.

By registering or using the website, you confirm that the information you provide is accurate, current and complete. You must update your details if they change. You must also use the website only for your own personal and lawful purposes. An account must not be opened or operated on behalf of another person, business or organisation unless this has been expressly authorised.

• You must keep your account credentials confidential and take reasonable steps to prevent unauthorised access.
• You must not allow another person to use your account or use another person's account.
• You must not create multiple accounts unless Sky Casino has expressly permitted this.
• You must not use the website to facilitate fraud, money laundering, unlawful financial activity or any other criminal conduct.
• You must not use automated software, bots, scripts, data-mining tools or other systems intended to interfere with the website or games.
• You must not attempt to bypass security measures, identity checks, geographical controls or account restrictions.

Sky Casino may request information to verify your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals or continued access are permitted. If requested information is not supplied, is inaccurate, or cannot be reasonably verified, access to some or all services may be delayed, restricted or closed.

2. Accounts, deposits and withdrawals

Account operation

You are responsible for all activity carried out through your account, subject to any applicable legal protections. If you believe that your account has been accessed without permission, you should stop using it and follow the available account security or support process. Sky Casino may suspend an account while it investigates suspected unauthorised access, inaccurate information, rule breaches or unusual activity.

You may only use payment methods that belong to you or that you are authorised to use. Payments may be subject to verification, processing checks, transaction limits and the rules of the relevant payment provider. Sky Casino does not control the policies, availability or charges of independent banks, card providers, wallets or other payment services. You should check those terms before completing a transaction.

Deposits should be made only with funds that you can afford to lose. You must not deposit borrowed money, money belonging to someone else, or funds obtained through unlawful activity. A transaction may be refused, reversed, delayed or reviewed where required by law, financial controls, technical issues or security procedures. The balance displayed in your account may also be adjusted to correct an obvious error, processing issue or invalid transaction.

Withdrawal requests may be subject to identity checks, payment verification, anti-fraud procedures and any applicable game or promotion rules. The payment method used for a withdrawal may need to match the method used for a deposit, where permitted and reasonably practicable. Processing times can vary because of verification, payment providers, weekends, public holidays, network conditions and other factors. No withdrawal should be treated as final until it has been completed and confirmed through the applicable payment process.

You are responsible for checking deposits, withdrawals and account balances and for raising any apparent error as soon as reasonably possible. If an amount is credited to your account by mistake, you must not use it and Sky Casino may recover or correct the amount. Currency conversion, bank charges and other third-party costs may apply to transactions and are generally outside Sky Casino's control.

3. Games, promotions and responsible gambling

Game results and promotions

Games are intended for entertainment and involve financial risk. You should never gamble with money needed for rent, bills, food, savings or other essential commitments. Game outcomes are determined by the applicable game rules and technical systems. Except where an obvious technical or administrative error has occurred, results recorded by the platform will be treated as final. If a game is interrupted, displayed incorrectly or affected by a technical fault, Sky Casino may review the event and take reasonable corrective action.

Promotions, bonuses, rewards and free-play offers are available only where expressly displayed and may be subject to separate terms. Those terms may explain eligibility, entry requirements, expiry, wagering conditions, game restrictions, maximum values, payment rules and other limitations. You should read the full offer conditions before accepting or using an offer. Sky Casino may withdraw, amend or refuse a promotion where permitted by the applicable terms, including where there is suspected abuse, error, fraud or a breach of these terms.

You must not abuse an offer or use multiple accounts, misleading information, coordinated play, technical methods or any other arrangement intended to obtain an unfair advantage. Where a promotion has been used in breach of its terms, Sky Casino may remove related benefits, cancel affected play, restrict future promotional access or take other action permitted by law.

Responsible gambling

Gambling should remain a choice, not a source of financial support or a way to recover losses. Consider setting personal deposit, loss, spend or session limits before you play. Take regular breaks, avoid gambling when affected by alcohol or other substances, and do not chase losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

• Use available account tools to set limits, take a break or request a temporary restriction.
• Ask Sky Casino about account closure or self-exclusion options if you need longer-term protection.
• Do not try to open a new account during a self-exclusion or restriction period.
• Seek help from a qualified health professional or an appropriate Australian gambling support service if gambling is causing concern.
• Tell a trusted person if you are finding it difficult to control your gambling.

4. Website use, privacy and legal matters

The website, its design, text, graphics, logos, software and other content are owned by or used with permission by Sky Casino or the relevant rights holder. You may use the website for personal purposes in accordance with these terms, but you must not copy, reproduce, modify, distribute, sell, publish, reverse engineer or commercially exploit any part of it without permission. You must not use Sky Casino branding in a way that suggests an unauthorised connection or endorsement.

Sky Casino aims to keep information on the website accurate and available, but the website may occasionally be unavailable, changed, suspended or affected by maintenance, technical faults, telecommunications failures or events outside reasonable control. Website content is provided for general information and does not replace your own checks about legal requirements, product suitability or transaction details.

To the extent permitted by law, Sky Casino is not responsible for loss caused by your failure to secure your account, your use of an unauthorised payment method, interruptions outside its reasonable control, third-party services, inaccurate information supplied by you, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payments, security, responsible gambling checks, legal compliance, customer service and service improvement. You should review the Privacy Policy for information about collection, use, disclosure, retention and your available privacy choices.

Sky Casino may update these terms from time to time to reflect changes to the services, law, technology, security requirements or responsible gambling practices. The updated version will apply from the date stated or, if no date is stated, when it is published on the website. You should review the terms regularly. Continued use of the website after an update indicates acceptance of the revised terms.

Sky Casino may suspend, restrict or close an account where permitted by law, including for inactivity, verification concerns, suspected fraud, responsible gambling reasons, technical issues, legal requirements or a breach of these terms. If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and relevant transaction or promotion rules. You may also stop using the website and request account closure through the available account process.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms, together with any clearly identified additional rules and policies, represent the agreement governing your use of Sky Casino services.