Privacy Policy

Information we may collect

Sky Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We aim to collect information that is reasonably needed to operate the service, protect players and meet applicable requirements.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential or contact information, username, account preferences and login information. We may also record information you provide when you contact support, make a complaint, ask a question or otherwise communicate with us. This can include the content of your messages and details needed to respond to your request.

Verification and identity information

To verify an account, confirm eligibility, prevent misuse and support anti-fraud checks, we may request identity or address information and copies of verification documents. These documents may contain information such as your name, date of birth, photograph, signature or address. We only ask for information relevant to the checks being carried out, and access to verification information is limited according to operational and security needs.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transactions. Payment information may be collected or processed through payment service providers. Depending on the payment method, we may receive limited payment details rather than complete card or account information. Transaction records help us operate your account, investigate disputes, identify unusual activity and meet record-keeping obligations.

Device, technical and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the site. We may also collect information through cookies and similar technologies. This information helps the website function, remembers selected preferences, supports security monitoring and helps us understand general website use.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers or other service providers used to support the website. We may combine this information with information held in your account when this is necessary for verification, security, support or other purposes described in this policy.

How we use information

Personal information may be used for the following purposes. The particular purposes that apply will depend on your relationship with Sky Casino, the services you use and the choices you make.

• To create, maintain and administer your account.
• To provide gaming and account services, process transactions and display relevant account information.
• To verify your identity, age and account details where checks are required.
• To carry out anti-fraud, anti-money-laundering, security and responsible gaming checks.
• To detect, investigate and prevent unauthorised access, suspicious activity, abuse or attempts to manipulate the website.
• To provide customer support, respond to enquiries and resolve complaints or disputes.
• To communicate with you about your account, transactions, service updates, security matters and important changes.
• To send marketing communications where permitted and where you have provided the required consent or have otherwise chosen to receive them.
• To analyse website performance, improve features, test functionality and understand general usage patterns.
• To maintain business, financial, technical and transaction records.
• To comply with applicable legal, regulatory, court or law enforcement requirements.
• To establish, exercise or defend legal rights and manage risks connected with the service.

Where information is used for marketing, you can change your preferences or withdraw consent. If you withdraw marketing consent, you may still receive essential service messages, such as account, security, payment or other operational communications. Stopping marketing messages does not affect processing that took place before your preference was changed and does not prevent us from sending messages necessary to provide the service.

Sharing information

Information may be shared when this is needed to operate Sky Casino, protect users, process transactions or meet applicable obligations. Recipients may include technology providers, hosting and security providers, payment and transaction service providers, identity verification and fraud prevention providers, customer support providers, professional advisers and other suppliers that help deliver the service. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where required or permitted by applicable requirements, including in response to a valid legal request, court process or other authorised request. It may be shared to investigate suspected fraud, security incidents, unlawful activity, breaches of account terms or threats to the safety of users and the website. If the business or some of its operations change, information may be transferred as part of that change, subject to appropriate handling requirements.

Depending on the services used and the location of our service providers, information may be processed or stored in Australia or another country. Where information is handled by a provider, reasonable steps are taken to require appropriate confidentiality, security and use of the information for the relevant purpose.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you visit a website. Sky Casino may use cookies that are needed for login, account functions, security and basic website operation. Other cookies may help remember preferences, measure website performance, understand how pages are used or support relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or notify you before a cookie is stored. If you block cookies, some website features may not work correctly or may require you to enter information again. Browser controls may not remove all similar technologies, and some account or security functions may still require essential technologies.

Security measures

We use reasonable technical, organisational and operational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and procedures for handling security incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords or security information with others.

If you believe that your account has been accessed by someone else, or that information has been disclosed without authorisation, contact support promptly using the privacy contact details below. We may need to verify your identity before discussing account information or taking action on a request.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal or compliance requirements. Retention periods depend on the type of information, why it was collected, whether an account remains open and whether an issue or investigation is ongoing.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment and transaction records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use in accordance with applicable procedures.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may have rights in relation to the personal information we hold about you. These rights can be affected by legal exceptions, security needs, the rights of other people, technical limitations or obligations to keep particular records.

• Access: you can ask for information about the personal information we hold about you and, where appropriate, request a copy or a description of how it is used.
• Correction: you can ask us to correct information that is inaccurate, incomplete or out of date. You should also update account details through available account tools where possible.
• Deletion: you can ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for a period required by law, to resolve a dispute, prevent fraud, protect security or meet another valid obligation.
• Marketing consent: you can withdraw consent to marketing communications at any time. You may use an unsubscribe option in a marketing message where available, change your communication preferences or contact privacy support.
• Objection or restriction: where available, you can ask us to stop or limit certain processing. We may continue processing where there is a valid reason or obligation to do so.
• Complaint: you can contact us if you have concerns about how your information has been handled, and we will review the matter in accordance with applicable procedures.

Making a privacy request

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@sky-casino.win. Please describe your request clearly and include enough information for us to understand which account or information it concerns. Do not send unnecessary sensitive information in your first message. We may ask for reasonable information to verify your identity before providing information or changing account records.

We will assess each request and respond within a reasonable timeframe, taking into account the nature and complexity of the request. If we cannot fulfil all or part of a request, we will explain the reason where permitted. For example, a request may be limited where information must be kept for a period required by law, is needed to protect the security of the service, relates to another person or is subject to an ongoing dispute or investigation.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website with a revised effective date where appropriate. You should review this page periodically so that you understand how information may be handled. If a change is significant, we may provide additional notice through the website or by an appropriate account communication.

By continuing to use Sky Casino after an updated policy is published, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you do not agree with a change, you should stop using the relevant services and contact privacy support about your available options.